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Warranty and Guarantee
Each product has a 60-day from date of purchase replacement warranty against defects applies to all of our products. This warranty does not cover transportation costs nor is it applicable for products subjected to misuse or accidental damage. The limit of liability is replacement or exchange of the defective product.
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Questions regarding your
order or specific products
Please contact us regarding any product problem. Call us at 1-866-457-9173 or email custserv@tractiontirechains.com. with your order number and a description of the product and the problem. Our business hours are from 8:00 am - 4:00 pm, Central Time, Monday thru Friday. We will respond to messages left during non-business hours within one business day.
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Shipping and Handling
Traction Tire Chains, LLC normally ships all products by UPS within one business day. Delivery normally occurs per UPS’ Ground Delivery Schedule. See www.ups.com . UPS cannot ship to a P.O. Box. Include street, apartment, or suite number. All items listed are for shipment within the 48 contiguous United States. You may expedite your shipment for an additional charge (follow the instructions when ordering).
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Methods of Ordering
On-line ordering at www.TractionTireChain.com is required. A Customer Service Representative may assist you in the on-line ordering process. All prices are in U.S. dollars and must be paid at time of purchase in U.S. funds by credit card. You will need a valid credit card to place an order.
Phone
Please call 1-866-457-9173 anytime. During non-business hours, feel free to leave a message with your phone number We will promptly return your call.
Mail
Traction Tire Chains, LLC
4945 Aircenter Circle, Suite 103
Reno, NV 89502
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Payment
We accept VISA, MasterCard, American Express, and Discover credit cards. Regardless of method of ordering, credit cards used to secure orders will be charged at the time the order is placed. Orders made through the Traction Tire Chains, LLC Store will appear on your credit card statement as "Traction Tire Chains."
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Terms of Use
Traction Tire Chains, LLC and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site.
The Traction Tire Chains, LLC name and logos, and all related products and service names, design marks, and slogans are the trademarks, service marks or registered trademarks of Traction Tire Chains, LLC. All other product, trademarks and service marks contained herein are the property of their respective owners.
Traction Tire Chains, LLC does not assume any legal liability or responsibility for any product or process purchased from Traction Tire Chains, LLC. In no event shall Traction Tire Chains, LLC be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of these products.
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Privacy/Security Policy
At Traction Tire Chains, LLC, your privacy is of utmost importance to us. While information comprises the foundation of our ability to provide superior service, the trust of our customers is held in the highest of regards. We DO NOT share or sell information that we gather to any company, organization, or person outside of our organization.
Information Collection
Traction Tire Chains, LLC is the sole owner of the information collected on this web site. Traction Tire Chains, LLC collects information from our users at several different points on our web site. The information (name, address, phone number, email address, and business characteristics) entered by individuals or businesses that subscribe to our site is maintained in our server database. The email addresses of those who subscribe are stored in a database that is used only to communicate new offers, specials, and information to the subscribers.
To serve you faster and with better quality, we use "cookies" technology. Cookies are small text files, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user. We use cookies to store visitors preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service, customize web page content based on visitors' browser type or other information that the visitor sends. No third party has access to the information we collect this way, but if you’d rather we didn't use cookies when you visit us, you can set your browser not to accept cookies. If you do disable cookies in your browser, you may not be able to take advantage of certain personalized features enjoyed by other visitors to our web site.
Personally Identifiable Information
Traction Tire Chains, LLC and its affiliates will not share or sell any personally identifiable information we gather to any company, organization, or person outside of the organization. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses, we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses.
Security
Information transmissions over the Internet cannot be 100% secure. However, Traction Tire Chains, LLC places a high priority on security and privacy by limiting administrative access to our site to only authorized users who have valid passwords. In addition, Traction Tire Chains, LLC maintains a firewall to protect our database from third parties.
Traction Tire Chains, LLC takes every precaution to protect our user’s information. When users submit sensitive information via the web site, their information is protected both online and off-line.
When our registration form asks users to enter sensitive information (such as address, phone number, e-mail address, or credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our user’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.
Traction Tire Chains, LLC employees are made aware of our security policies and practices. We periodically review security policies and practices so that updates may be made as necessary in order to ensure the protection of visitor information obtained via our web site.
Updating and Deleting Personal Information
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to custserv@tractiontirechains.com, calling us at the below telephone number, or writing to us at the below address.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at custserv@tractiontirechains.com, or writing to us at the below address. Please provide us with your exact name and address.
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at custserv@tractiontirechains.com, calling us at the below telephone number, or writing to us at the below address. Please provide us with your name and phone number.
Links
This web site may contain links to other sites. Please be aware that Traction Tire Chains, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Contact Information
Traction Tire Chains, LLC reserves the right in its sole discretion to amend or modify this Privacy Policy from time to time. If you have any other questions, concerns or comments, you may contact us at the below addresses or telephone number.
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